Shipping and Packaging
We are aware of the importance of the good working of the transport service to the satisfaction of our customers. For better information on how we send our products and the procedures to be carried out if a problem arise, we have prepared the following information.
The transport is optimized for cases with 3 bottles, usually associated with a discount to this quantity of a product. However we can send from 1 bottle. The amount to charge for shipping will be calculated automatically in the drafting of purchase and varies with the location of delivery and the weight of the products.
Although we can deliver to many countries in the world, unfortunately we can not reach all destinations. Check here if your destination is part of our list of possibilities.
The delivery time of the orders varies depending on the destination country, ranging from 1 to 7 days. As a rule, delivery may occur within a 48 to 72 hours to destinations in Europe and 5 to 7 days for other countries. There may be exceptions to which we are unaware, such as natural disasters or other factors. The delivery period starts only after settlement of the purchase order.
For information of the average delivery time for each destination click here.
Orders will be delivered by specialized shipping companies.
As delicate product it is, the WineSpiritus.com developed a special reinforced packaging specific for the transport of bottles. Developed in order to effectively protect the contents, these packages are composed of an inner box that creates an air gap between the bottle and outer carton to minimize potential impacts that may damage the product during the transport.
This packaging is environmentally friendly.
More than a box, also allows the storage of bottles to build your cellar!
For more information about the WineSpiritus Special Packaging 100% click here.
All orders leave our facilities with sealed packaging and in perfect condition. If you receive an opened or damaged packaging is important to put this information in the documents of the shipping company and notify us, sending us an email to email@example.com, indicating the order number.
If you prefer not to accept the delivery, also writing the reasons and the shipping company will return to the origin with the order.
The WineSpiritus.com developed packaging to prevent such problems. The transport partners are also aware of the fragility of the products. However it is always possible something unexpected happens.
All products sent for purchases in WineSpiritus.com should be examined immediately at the time you receive. If you detect any humidity in the box, does not accept the order. If any defects or damage detected in the product, should return it to the shipping company in the document noting the circumstances of the devolution and explaining clearly the reason on the documentation that accompanies the product. Next you should immediately notify the WineSpiritus.com, in order to solve the instance with the shortest possible time.
Deliveries in Portugal have two possibilities: through the chain of more than 350 stores Pick Me by Chronopost or deliveries until 18:00 through the service Chronopost 18h. If you are not sure to be available during regular deliveries (until 18.00) you should opt for the alternative Pick Me (see here Pick Me store closest to your destination) that , many of them, are opened at the weekend and alfer regular working hours. If you opt for the service Chronopost 18h and, after a delivery attempt, you can not receive the product within the established time deliveries, you will be charged with a new shipping service.
For International deliveries, in the absence of persons authorized to receive the goods, the shipping company will make another attempt. Persisting the absence, WineSpiritus.com will contact the customer to schedule a new delivery. If the contact problem still persists, WineSpiritus.com will send an email to the customer in order to redirect the delivery. This whole process will aim to prevent the product back to Winespiritus.com, thus avoiding delays in delivery and unnecessary freight extra charges. The customer has a period of 48 hours to respond to the e-mail with the correct address, proceeding to a new and final delivery attempt. After this period the goods are returned to the WineSpiritus.com. Thereafter, there will be new freight charge if the customer wants to receive your request.
If you never get home in time compatible with the delivery service of our partners, we recommend that you change the delivery address to one that is more compatible with your availability. If you indicate your workplace, we can do it but do not forget to include your telephone number. This is essential.
If we have made a mistake in the preparation of your order, please contact us by sending us an email to firstname.lastname@example.org, showing us what happened. Then we will contact you to indicate which procedures should be.
Receiving the claimed material, we do quality control to verify the causes of non-compliance indicated. If the product was returned for being defective or does not match wit the original order, we proceed to the immediate replacement free of charge.
If, after three days of the average delivery period indicated, still not received your order, please contact us for email@example.com, indicating the order number. As soon as possible we will notify you with the information regarding your order.